We have a issue in production, where a user is unable to serach for the shopping cart created by him.
The strange part is only few shopping carts are not getting displayed in the std active queires for shopping cart.
The same shopping cart can be found through advanced serach.
We are unable to find the root cause. Having raised to SAP OSS, SAP is asking for credentials of the user . But we cant provide that.
Having no clue, how to solve the issue.
We had used POWL_D01 in Se38 to delete the queries from database, to ensure there is no cache issue . but there is not change in the output.
Request experts to provide insight into the root cause and the solution.