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Former Member
Apr 26, 2011 at 11:46 AM

Suppressing CDT balloon pop-up for incoming calls

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Hi,

I want to suppress the SAP BCM CDT balloon pop-up in the Windows taskbar, as it shows even though we are answering calls through Interaction Center. Some users has been clicking the balloon pop-up as a pure habbit, because they are used to click the Outlook pop-up when they receive mails, and we want to avoid that; the CDT should only run in the background.

Until now I havn't been able to locate the setting that disables the balloon pop-up, so hopefully someone can help me out.

We are running SAP BCM 6.0 SP9 with the latest hot fixes.

Kind regards,

Stefan Hansen