Hi,
I want to suppress the SAP BCM CDT balloon pop-up in the Windows taskbar, as it shows even though we are answering calls through Interaction Center. Some users has been clicking the balloon pop-up as a pure habbit, because they are used to click the Outlook pop-up when they receive mails, and we want to avoid that; the CDT should only run in the background.
Until now I havn't been able to locate the setting that disables the balloon pop-up, so hopefully someone can help me out.
We are running SAP BCM 6.0 SP9 with the latest hot fixes.
Kind regards,
Stefan Hansen