MTO Product not able to take Return

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Hello All,

Could someone help ?

We have an MTO product that was sold with SAP Special Stock Indicator "E" + Material Master StrategyGroup 50 + Req Type KVE and Req Class - 45 - MTO val. with cons. that is now coming back to the company for repairs.

To receive the product, we create a Returns Order and try to do a Returns Delivery and PGR.

However, while trying to create a Returns Delivery(RetDLTYP- REN), the system says

"Only 0 L of material 50050007 F001D11 available".

"Delivery quantity must be entered for the item"

Question: Why is the system expecting Stock to exist for Returns ?

The Item Cat & Sch Line Cat(DN) for Returns are NOT relevant for Availability nor for Transfer of Requirements.

The Item Cat(TAN) is NOT relevant for the Special Stock Indicator because it is the same for MTO products and MTS products.

Pls Help

Thanks