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Former Member
Apr 25, 2011 at 11:57 AM

Service Calls by Queue

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Hi, I need your help, I am currently working with the form of a service call, I need to start working with the tails but know it works.

I defined a "Queue Manager" and a list of "Member Name" thinking on operation as follows:

Queue Manager: The only user able to manage the queue, but any user can change data in the service call and a call is automatically assigned.

Member Name: The only people who can view the service calls the queue in question, however any user can view and change data on a service call and a call is automatically assigned.

Could you explain the operation,please?

Thanks and regards.