Hi, I need your help, I am currently working with the form of a service call, I need to start working with the tails but know it works.
I defined a "Queue Manager" and a list of "Member Name" thinking on operation as follows:
Queue Manager: The only user able to manage the queue, but any user can change data in the service call and a call is automatically assigned.
Member Name: The only people who can view the service calls the queue in question, however any user can view and change data on a service call and a call is automatically assigned.
Could you explain the operation,please?
Thanks and regards.