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author's profile photo Former Member
Former Member

Customer Dunning related problem

Hello Experts

I have received a requirement from client for configuration of two level dunning (ie 14 & 35 days). I did the following configuration

(a) Defined the Dunning Area

(b) Defined the Dunning procedure in the following manner:

Dunning Interval in days - 1

No. of Dunning Levels - 2

Total Due items for Dunning - 0

Minimum Days arreas - 14

Line Item grace period - 14

Selected -> Standard transaction dunning

Under Dunning Level Tab

Days in Arrears - 14 & 35

We are not using interest & no penality charges.

Assigned the Dunning Test with the following combination

Letter 1 u2013

W_MHND-BUKRS = Company Name

W_MHND-MAHNN = 1

W_MHND_SMABER = Dunning Area

W_MHNK-MAHNA = u2018Dunning Procedureu2019

Letter 2 u2013

W_MHND-BUKRS = Company Name

W_MHND-MAHNN = 2

W_MHND_SMABER = Dunning Area

W_MHNK-MAHNA = u2018Dunning Procedureu2019

(c) Maintained the Dunning Area in customer master data -> Company code data -> Correspondance

(d) While carrying the dunning activtity through T.Code F150 -> All the activities are going smothly like Dunning selection completed, Dunning Print out completed and Sample Printout is completed.

However i could not see any updation in Dunning history and unable to take the print out

Kindly let me know, did i missed any steps in the configuration??

Regards

Anil

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1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Apr 24, 2011 at 10:45 AM

    Dear Anil,

    Dunning History only gets updated once the print out is successful, it appears that printing is not completed in your case. You need to go to F150 transaction again with Run Date and Identification, press enter, Extra-->Dunning Notice Printout Logs. This is the place it will let you know what was the error, you need to rectify the error and need to re run the print run to get the history udpated.

    Hope this helps!!!

    rehards,

    Murlidhar Khatri

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    • Former Member Former Member

      Hi,

      Can you check whether dunning interval is still 1 day in your dunning procedure. Also T.Code OBVU -> selction of By Dunning level option (T047-XSTMV) is basically related to:

      1. Dunning Notices by dunning area rather than company code.

      2. Separate dunning notice for each dunning level- which means within an account if different items have diiffrent dunning levels a spearate notice for each level shall be sent.

      3. Reference comapny code from which print forms are to be used etc.

      I don't think this setting is causing any issue.

      You need to check the items more closely.

      Thanks!!!

      Murlidhar Khatri

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