Using fact sheet 'BP_ACCOUNT_FS' in IC business roles

[Former Member]

Hi experts!

I have a requirement to customize the fact sheet in IC business role, where the 'ICCMP_AFS' fact sheet always opens. But I need all the assignment blocks and information that is in 'BP_ACCOUNT_FS' fact sheet.

So, is there any way to make that in IC Business Roles there was fact sheet 'BP_ACCOUNT_FS' but not 'ICCMP_AFS'?

This question is extremely important for me.

Thanks in advance,

Andrew.

[Former Member · Accepted solution]

Hi,

this assignment is made in Customizing -> CRM -> UI Framework -> Technical Role Definition -> Define Navigation Bar Profile. Logical Link: IC_AFS. But you cannot just simply change the assigned IC Factsheet. You need to add Navigations and additional coding to be able to display BP_FACTSHEET in Interaction Center. This is quite some work...

Kind regards,

Carl

[Former Member · Accepted solution]

Hi, Carl!

Thank you very much for fast answering. I've already created the logical link 'ZIC_AFS', copying it from standard 'IC_AFS' and changed the parameter, put 'BP_ACCOUNT_FS'. Than changed customizings in general op mappings my nav bar profile, in the object 'factsheet' I've put to use LogLink Id 'ZIC_AFS'.

And, as you said, I didn't see 'BP_ACCOUNT_FS' factsheet. So couldn't you explain where exactly I need add navigations and coding?

Andrew.

[Former Member · Accepted solution]

Hi,

Actually I never tried to change this as I think this will be quite complicated and tricky. Maybe you can have a look at how it is integrated and working in BP_HEAD component. View BPHEADOverview (method EH_ONFACTSHEET and others).

Kind regards,

Carl

[Former Member · Accepted solution]

Thanks, Carl! I think I almost found an answer.

Regards,

Andrew.

[Former Member · Accepted solution]

Hi Andrey,

nice to hear! Can you also share your solution once you found it? It can be useful for other members also.

Thanks!

Regards,

Carl

[Former Member]

Solved.

[Former Member]

HI Andrey,

Can you specify the missing link. ? I am also trying the same thing but not able to see the BP_ACCOUNT_FS in my IC. But the factsheet is not available .

regards

Sanket

[Former Member]

Hi, Chimalwar!

What I've done:

1. Defined logical link 'ZIC_AFS' in transaction CRMC_UI_NBLINKS, by copiyng it from standard 'IC_AFS'. I only changed the parameter and put it 'BP_ACCOUNT_FS'.

2. Define Profile (choosed the profile I need) -> Define Generic OP Mapping

Choosed my navigation bar profile and made the following customizing:

Object type: FACTSHEET

Obj.Action: B Display

Use target: nothing checked

Target Id: nothing selected

Use Link: checked

LogLink ID: ZIC_AFS

3. Transaction 'BSP_WD_CMPWB', Component: BSP_DLC_FS -> Component structure browser -> Views -> BSP_DLC_FS/factsheet. I've created my own configuration, copying it from standard 'BP_ACCOUNT_FS':

Config key: my own, for my business role

Component usage: <DEFAULT>

Object Type: 'BP_ACCOUNT_FS'

Object Subtype: <DEFAULT>

After confirming Business Partner I can see the fact sheet I defined.

But my task was to see the fact sheet of the business partner when I select it in a call list, before I confirm it. And there was ABAP.

Regards,

Andrew.

[Former Member]

And if you navigate to Fact Sheet from Navigation Tab Panel (there is a standard Work Center in IC roles - 'IC_AFS') you also need to put the defined logical link I described before to the Work Center.

Regards,

Andrew.

[Former Member]

Hi Andrey,

Thanks for the help. Last post was the missing link for me.