Error when loading templates on connection to SAP-BPC

Dear Experts,

I have a user who has a error when connecting to SAP-BPC. The error message this user gets is:

bold"AUTOMATION ERROR: an attempt was made to load a program with an incorrect format"bold

Do you have any idea on how to solve this problem?

Thank you very much for your help.

Kind regards,

Chanthy CHONGKAM