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author's profile photo Former Member
Former Member

popup for another user

hi

I want to send a popup to another user and this user has to make a decision.

For example:

Customer Service enters a sales order, but the price is too cheap - so I want to inform the head of customer service immediately (because the customer is waiting) and he has to make a decision - if the price in the sales order is correct...

Function module TH_POPUP is not really useful as there is no decision possible...

Who knows another function module ? or any other ideas?

thanks have fun

Flo

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  • Best Answer
    Posted on Apr 20, 2011 at 09:55 PM

    Hi,

    The problem with using a workflow is that it will not create an immediate popup. Besides, the manager could be offline... what happens then?

    I think you need to redesign the business process. Let them save the underpriced Sales Order, then start a workflow to lock the sales order and alert the manager. He/she can then approve or reject the Sales Order, and unlock it for further processing.

    By using workflow you can tap into all of its cool functionality, like sending the workitem to multiple agents, substitution if the boss is on holidays, enforcing deadlines, audit trails, etc.

    Give it a go!

    cheers

    Paul

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    • JUst to be honest: your idea is not useful. You dont know if the other user has a sap gui open, nor do you know if he is logged on the correct client nor do you know if he's in e meeting, taking lunch or is in vacation.

      The only possibility is to invoke a windows command from cl_gui_frontend_services to send a message to aonther user - works only if you know the machine/username and thes rest of above is always guilty.

      Informing a user like this is more then weired.

  • author's profile photo Former Member
    Former Member
    Posted on Apr 20, 2011 at 08:37 PM

    You can think to create a workflow that allows more users to be engaged to this business scenario.

    When the price is too cheap (under a defined limit) the workflow can start and send a SAP message in the inbox of the user related to the customer service, advising about the situation.

    The message goes into the SAP inbox, but it can be forwarded to an email address, either by a specific functionality to send emails, or by using the extended notifications.

    Workflow are just used to go towards these kinds of requirement.

    I hope it has been useful.

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