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Former Member
Apr 20, 2011 at 04:03 PM

LO26620 Messages in XCelsius 3.5 Dashboards

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Hi community!

Created an XCelsius-Dashboard receiving data from 4 Crystal reports via 7 live office connections.

XC refreshes minute-by-minute, Crystal reports are scheduled to run a synchronous 2 minutes beat.

Initially it worked fine, but is now getting more and more unusable due to tenacious exception throwing:

- LO26620 ('failed to load persistent view')

Often:

- LO26000 ('some kind of error...' - not very helpful, alas)

Sometimes:

- LO26610 ('no report connection' - sound like a more general LO26620)

- LO26002 ('wrong BO web service version' - but why does it work here and there?)

Number of exceptions per refresh varies from 0 up to 7, in average near 5.

The dashboard has 5 - 10 parallel users.

As a test tool I built some quite simple dashboards receiving data from just one of the LO connections.

Nearly same behaviour shows up, though, no matter which crystal report or LO Object is used.

Environment: Windows Server 2008 | MSO 2007 | Flash Player 10 | BO Edge 3.1 SP3, BO XI Integration 3.1 SP3, LO XI 3.1 SP3, CR 2008 SP3, XC 2008 FP 3.5

May it be a kind of sync problem, LO likes to read data but there's a new crystal instance in progress and the previous one thus 'hidden' somehow? Or something completely different?

Any suggestion is really appreciated.