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customer invoices are not getting cleared when lockbox file imported in sap

Hello ,

When the lockbox file is imported into SAP , it is not able to clear customer invoices. It creates SAP documents and payment advices but not able to apply the payments to customers accounts.

Can anyone suggest on this with possible solutions.

Regards,

suresh

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  • Best Answer
    Posted on Apr 19, 2011 at 01:16 PM

    Hi,

    Possibily the program is not finding any MATCH ( item paid in lockbox file and item to be cleared in SAP ). Check if the check numbers or payment identifications are correct both in files and SAP.

    Regards,

    REnan Correa

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  • Posted on Apr 19, 2011 at 03:23 PM

    Hi,

    You have to check the invoices are being match. The options are the following according to selection screen in FLB2:

    Document numbers (BELNR)

    Reference document numbers (XBLNR)

    Document number first, if not found: reference doc. number

    Reference document number first, if not found: doc. number

    Document number first, then reference and amount

    You have to check if the information which is coming in the file is the same present in the invocies in the ERP.

    Also check the settings in OBAX and OBAy.

    REgards,

    Renan Correa

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