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What permissions are required to enter Incidents in the Support Portal?

Dec 13, 2016 at 03:33 PM

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I have an s-user account but still can't enter an incident report. Are special permissions needed, and if so, what are they?

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1 Answer

Guy Roth
Dec 19, 2016 at 09:47 PM
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Hi Greg,

Generally, the Support Portal is the front-end layer of the Cloud for Customer service requests backend, and permissions should be given there. Could you please elaborate a bit more on your scenario?

Thanks,

Guy

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