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Apr 19, 2011 at 07:10 AM

Error in New Status Defined in Service Desk


Hi All,

We are facing one problem while configuring service desk in solman. I have defined new status messages in SLFN, But when I am going to CRM_DNO_MONITOR and opening a message, and try to assign that status message. It is showing me as "not found". I am not getting the new status messages that I have defined and instead of that I am getting "not found".

I am missing something but I am not able to find so. Please suggest.