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author's profile photo Former Member
Former Member

modification in interaction center Customer Fact Sheet of XSLT program

Hi All,

There is a requirement to do a small modification in CRM winclient Interaction Center Customer Fact Sheet.

A new data need to be displayed in the fact sheet according to certain condition.

The fact sheet is displayed upon the code written in XSLT program. Need to understand how the code is fetching the data values from the RFC client. The part of the code is as below (unable to post the code). Can some one tell me what the attributes in the XSLT code are and where are they defined.

Condition need to be written to display the meter type based on the serial number of the meter. Can this be done in XSLT program or else where.

I have also looked at the class for the environment ZCL_CFS_GET_ENVIROMENT. I do not see any custom method created here. Also looked that there were no BADI available.

Kindly let me know where the condition need to be written.

Thanks to All

Regards

P Raj

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 20, 2011 at 07:28 AM

    The info object of the environment is assinged with class ZCL_CFS_GET_ENVIRONMENT, this class has method GET_REPORT, this method calls function module ZCRM_CFS_READ_ENVIR.

    The code of condition is to be written in this function module.

    The attributes of the code is to be called in the specific area in the XSLT program of the environment.

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