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Former Member
Apr 18, 2011 at 04:02 PM

Crystal Reports XI not launching in Compiled Visual Studio 2010 VB .Net


Good Morning,

I was wondering if Someone can please help Me.

We have some very simple/basic Crystal Reports that We developed using Crystal Reports XI.

These reports are being launched using Microsoft Visual Studio 2003 VB .Net.

We are trying to upgrade from Microsoft Visual Studio 2003 to Microsoft Visual Studio 2010.

We performed the following:

Downloaded and installed the CRforVS_13_0_1.exe from the SAP website on Our Development machine.

The crystal reports work correctly on the development machine when execute in the Visual Studion 2010

VB .Net application.

However, when We try to deploy the application and the reports to a Non-Development Users machine

(does not have Crystal Reports or Visual Studio 2010 installed) the reports do not launch.

These are the steps that were performed on the Non-Development machine prior to attempting to run the application:

1. Installed .Net Framework 4.0 - successful no errors

2. Installed the CRRuntime_32bit_13_0.msi - received the following error when installing:

Event Type: Error

Event Source: MsiInstaller

Event Category: None

Event ID: 11904

Date: 4/16/2011

Time: 12:29:04 AM


Computer: TESTAPP


Product: SAP Crystal Reports runtime engine for .NET Framework 4 (32-bit) -- Error 1904.

Module C:\Program Files\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\dtsagent.dll failed to register. HRESULT -1073741819. Contact your support personnel.

For more information, see Help and Support Center at


0000: 7b 38 44 36 31 38 31 46 {8D6181F

0008: 33 2d 43 41 43 42 2d 34 3-CACB-4

0010: 42 34 38 2d 38 42 30 38 B48-8B08

0018: 2d 39 38 31 46 33 41 37 -981F3A7

0020: 46 33 31 38 42 7d F318B}

3. Installed the Visual Studio 2010 VB .Net application on the Non-Development machine - successful no errors

4. When the application executes the code to load the XI Crystal Report We receive the following error:

"An error has occurred while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly. Please install the appropriate (CRRedist.msi) containing the correct version of the Crystal Reports runtime (x86, x64 or Itanium) required. Please go to for more information."

I cannot get the report to load or display through the viewer on the Non-Development user machine.

Can You please tell Me the steps I need to perform to get this to work.

Could the failure to register the dtsagent.dll be causing the report not to load?

Please let Me know if You need more information from Me.

Have A Great Day...


Mike Pappas