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Apr 18, 2011 at 07:06 AM

BO 4.0 Issues for installing BOE and Explorer

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Hi Experts,

I have installed BO 4.0 on OS Win 2008 R2 with defalut installation. I checked CMC and LaunchPad which worked well. Then I installed BO Explorer 4.0 with selected All on the same server. BO Explorer is able to lgon on , however CMC and BI Launchpad

are logged on with HTTP 500 error. The following is part of CMC error message:

HTTP Status 500 -

-


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.RuntimeException: java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NoClassDefFoundError: com/businessobjects/sdk/plugin/desktop/infospace/internal/InfoSpaceMigrationFactory$SubInfoSpaceMigrationFactory

com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:254)

com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)

com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)

javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:174)

javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:159)

root cause

java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NoClassDefFoundError: com/businessobjects/sdk/plugin/desktop/infospace/internal/InfoSpaceMigrationFactory$SubInfoSpaceMigrationFactory

Thanks for your help.

Chris