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Former Member
Apr 16, 2011 at 12:32 PM

How to hide system data from Support Notification - Service Desk


Dear All,

In Service desk When we process message, in Overview Tab of Transaction Data system data comes.

User's message is only of 4-5 line but system data contains more than 100 lines. Same data also transfer with email when we change the status of the message or other activity.

How to remove this system data from Overview Tab and email message?

Thanks and Regards,