Crystal Report Error Failed to load Database logon Information

Hi Experts,

We developed a Crystal reports fetching data from a BI Query. When we run the report from Crystal Report Desginer it runs perfectly.

When I schedule the report in the CMC / Infoview, I am getting a error message saying:

"<REPORT NAME> Failed to load database logon Information."

We have checked the database configuration in CMC for this report. BI system hostname and the other necessary credentials are fine.

Please suggest us on how we go about understanding the cause of the error.

Crystal Reports 2008 SP2

OS --> AIX

Best Regards,

Suchindra.