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Which note details "chargeable Oracle 10.2 Extended Support"?

[Note 1339724 - Oracle 10.2 Extended Support free until July 31, 2011|]

...the beginning of the chargeable Extended Support for Oracle Version 10.2 is deferred by one year to 01.08.11. Details for SAP customers about the chargeable Oracle 10.2 Extended Support will be provided in a separate note in the Q1/2011.

Has this separate note been released (since it is now past Q1/2011)?

We plan to be on 11.2 by the July 31 deadline however would still like to know this information.

(I went and looked at past history of what notes there were for the previous version 9.2 and [Note 925871 - Discontinuation of 'Customer Care Support' for Oracle 9.2|] for example used similar language: "As of the beginning of 2008, a relevant note will provide information about the processes involved in purchasing the Extended Support." and likewise could not find that past note.)

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  • Best Answer
    Posted on Apr 16, 2011 at 12:35 AM

    There is a webpage for this:

    --> Order Extended Maintenance

    --> Oracle Extension


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    • Thank you, however I was unable to find:

      --> Oracle Extension

      in the web-based tool it launches. The wizard wanted me to choose a SAP product before I could proceed and it only listed old SAP releases currently under extended maintenance, 46C and 640, and would not let me proceed without choosing one of these. I did not see a way to say that our SAP is current on 7.0 but interested in the extended maintenace just for Oracle.

      The same link had an explanation of SAP extended maintenance (not Oracle specific) which explained that pricing is 2% additional the first year. I'm wondering if in the case of Oracle where the Oracle fee is a portion of the overall SAP fee if the charge is then 2% additional on this portion.

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