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SAP CRM with multiple MS Exchange Servers

Hi all,

I would like to use a SAP CRM 7.0 system with multiple MS Exchange servers. It is possible to forward emails from these Exchange servers to the SAP WAS via SMTP, so that SAP ERMS functionalities can be used to process the emails?

Thank you,

Till

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    Posted on Apr 19, 2011 at 05:00 PM

    The answer is yes. You need to just setup the exchange servers to route the e-mail to the inbound SMTP port setup on the CRM WAS server. You will then configure the inbound e-mail address on the WAS to map to the ERMS service.

    CRM does not care how the message got sent to it, it just needs to be dropped off at that location.

    Take care,

    Stephen

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