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Former Member
Apr 15, 2011 at 11:58 AM

Unable to Start SUP Server Service

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Hi,

I have been using SUP 1.5.2 Personal Developer edition for the last couple of weeks without any problems, but suddenly this morning I have been unable to start my SUP server service (i.e. SybaseUnwiredPlatform<HOSTNAME>Server1). I keep getting the following error:

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Services

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Windows could not start the SybaseUnwiredPlatform<HOSTNAME>Server1 service on Local Computer.

Error 1067: The process terminated unexpectedly.

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OK

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When I run the 'Start Sybase Unwired Platform Services' batch file from the desktop I also run into this problem. I checked the following directory 'C:\Sybase\UnwiredPlatform\Servers\UnwiredServer\logs' and found some files named bootstrapxxxxxx.log (where xxxxx appears to be a random number).

On opening these log files I found the following error in each of them:

2011-04-15 12:14:51.958 ERROR MMS Thread-3 [com.sybase.sup.server.lm.LicenseManager] Cannot check out the SUP_BASESRVR license for the server and it is possible that grace period has expired.

I only installed SUP on the 30th March so have some time to go before I reach the end of the 30 day trial period. Is there any other explanation why this would be happening?

Any help would be greatly appreciated.

Regards,

Colin