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Former Member

email to more than one approver in message processor

Hi,

We implemented Service Desk in SolMan EHP1 and created users, approvers and consultants.

Before sending the request to Consultants, approver should approve the request.

In message processor I am able to assign only one approver at a time, we have 2 approvers and anyone can approve.

once we submit the status to " Submit for Approval" the approval request email notification should go to both the approvers and anyone can approve the request.

Please help me if this is achievable.

Best Regards,

Koyalada

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3 Answers

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    Former Member
    Apr 12, 2011 at 07:36 PM

    Can you just send it to a Approver User Group email address? That's how I get around this issue. I've never seen an SAP solution.

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  • Apr 13, 2011 at 06:44 AM

    Hi

    there are mulitple solution exists

    one can be you can create a zpartner Approver using spro ->service Desk ->partner configuration

    then

    assign this to your service transaction like slfn

    further you can create a BADI which is called by a Zaction to send mail to Zapprover partner function so you can add more than one partner and all zapprover will get mail

    OR

    other way create a BP group and add a group e-mail and assign to this BP now

    enter that in message processor ....later the group email will get that assign

    the person among the group delete the BP of group and enter his BP in the Message processor

    it urs choice

    hope it solve ur problem

    regards

    Prakhar

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  • Apr 13, 2011 at 12:38 PM

    Hi

    another option as like get common mail id from your admin team,use in the BP, since BP can have one id at the given point f time

    please refer the document [/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message|/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message]

    Thanks

    Jansi

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