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author's profile photo Former Member
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Track message communications in Service Desk

Dear All,

I have configure Service Desk in Solution Manager 7 EHP1 (ABAP+JAVA Stack).

I am able to send the message to end user in case of change status from "New" to "In process" or any other.

Now suppose user want to reply for the same message number. How this scenario wotk in Service DEsk?

Is it possible to track all the communication relate to same message number.

Regards,

Nirav

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 13, 2011 at 05:58 AM

    Pl. reply.

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