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Former Member

Identification - 0 Accounts found

I am facing an issue with identifying the Account. The BP exists in CRM, if i try to identify with the name or the BP number in Web UI, it is not identifying the account. Result shows "0 Accounts found". How can i solve this problem?

Please advise.

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    author's profile photo Former Member
    Former Member
    Posted on Apr 18, 2011 at 11:55 AM

    Hi Kalees,

    are you sure there was no extra check implemented, e.g. in the EH_ONSEARCH method of the View Controller Class to filter out certain BPs?

    Kind regards,

    Carl

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 12, 2011 at 10:24 AM

    Hi,

    in your search for accounts (BP_HEAD_SEARCH) there is a dropdown on top of the view to select which kind of accounts you want to search. (individual accounts, corporate accounts, ...).

    Play a little bit around with this dropdown and check wether your account is found in one of the cases.

    Kind regards

    Manfred

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  • author's profile photo Former Member
    Former Member
    Posted on May 04, 2011 at 08:03 AM

    .

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