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SAP ECF problem with Google Chrome

Dec 13, 2016 at 01:48 PM

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Hi guys,

I configured SAP ECF with voice functionality. Voice working in Firefox but I have problem with it in Google Chrome (v 55.0.2883.87 m). If I accept call, after some seconds is call cancelled and terminal is disconnected.

FYI: I hear ring, but not voice after accept call.

Could somebody help me?

Daniel

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2 Answers

Jukka Suhonen
Dec 16, 2016 at 08:00 AM
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Hi Daniel,

I tried the same in our test lab but could not reproduce. To troubleshoot this one please create an incident and provide logs at debug level from Chrome so we can see SIP messages. (Developer Tools .> Console -> Right click -> Save as)

//Jukka

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Jukka Suhonen
Jan 18, 2017 at 10:30 AM
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Solution: Audiocodes SBC has a bug which causes the issue. Solution is to upgrade the SBC to latest firmware.

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