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author's profile photo Former Member
Former Member

archived document showing unknown file type

Dear all,

Im having a big issue here.

We are using Kofax to scan the document like expenses into the content server(maxdb)

Previously the system is R3 4.7 with EP6. We are able to open the attachment without any issue.

but recently the system has been upgraded to ECC6 7.01, and now the problem comes..

when we click the attachment list, a windows will pop out and we have to save the file with unknown file type to local drive.

Then we have to use the picture and fax viewer to open the saved attachment.

There is no changes on the Kofax bacause we have other systems which with R3 4.7,and ECC6 7.00 are using the the same content server but without any issue.

.

We usually saved the file with TIF.

We found that the image saved with wrong content type.in OAAD the "Content-type" is saved with value "i" .

the correct value should be "Content-type" with value "image/tiff"

We have used OAWD to save the TIF file but also having the same issue..

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Apr 11, 2011 at 04:06 PM

    Hi Jason,

    Did you check the document class under OAC2 t-code.

    Its should be .tif.

    Thanks,

    Tarun.

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 15, 2012 at 07:22 AM

    HI

    Goto OAG1

    Scroll down to where it says "always copy document class from doc type" and untick it. Save.

    Phillip

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