FSCM Credit Mgmnt problem- order goes on block again and again

[former_member857785]

Hello FSCM guru's-

We have a problem with Credit Management in FSCM. We are having with sales orders being credit checked when changes are made to the order that should not invoke the credit checking. In certain cases (not fully identified), orders may need to be released from credit block several times once released by our credit team. Our current configuration is to go on block when a change impacts value but if sales terms, partner, order reason is changed, it will go on credit block requiring our credit team to release the order yet again. In addition, we are getting a message by line item which is also bothersome. We have been trying to understand why this is happening and we would like to correct by having only it go on block if value of the order has changed and also would like to know how to remove the messages. Any assistance you can provide would be welcomed.

[former_member193516 · Accepted solution]

Hi,

in ova8: is check on position acitvated? that forces the system to go on each line.

you might need to add programming for check on change in value or days to make your other requirement work.

Which version are you on?

Regards

Hein

[former_member857785 · Accepted solution]

Thank you Hein-

I checked OVA8 previously and the item is not selected.

We don't have Cr Mgmnt configured for SD. Only for FSCM and we have this problem. We are on ECC 6.0.

If an order goes on block and is released by credit, the same order will go on block again if anything non value related such as date, payment terms. We don't underrstand why. We didn't configure it to do that.

In addition, we get a message for every order by line which the Credit team will have to select each time. Very frustrating as you can imagine.

[former_member193516 · Accepted solution]

Hi,

just to get you correct here: you have done settings in OVA8 for your credit control area and you have have entered data into fields deviation in % and Number of days and they are not taken into account- changes are made in text fields or date fields and orders go on hold?

Regards

Hein

[former_member857785 · Accepted solution]

Yes, I have both deviation and number of days blank.

I don't want another credit check regardless of date change or if customer adds order (deviation) so they should be blank right?

[Former Member · Accepted solution]

Hi

Based on the requirement kindly check the

[former_member857785 · Accepted solution]

Hello Mahesh-

Thank you for your response but your response fell off.

[Former Member · Accepted solution]

Instead of <blanks>, try max values for Deviation % & Number of days fields in OVA8