Members of a room lost access to the room

[Former Member]

Hello,

we are facing an strange behaviour in our production portal.

Users reported that they cannot see the room on the "My rooms" iView althought if they go to the link of the room of the subscription email they can see it.

The room index is alright, so there isn't no problem with it and the "My rooms" iView. Also I have see that the members are correctly setted on the room group.

We have developed an application to see the rooms in which a user is member, and with that application we cannot see the room for a given user who should be member of it (althought it is in the members group of the room).

The room exists, I can see it on the /room folder under KM.

Has anybody had the same problem. It's the third time it happens to us and we have no idea of what it might be the problem.

We are on 7.01 SP07.

Help would be highly appreciated.

Thank you.

[LJB · Accepted solution]

Hello Mireia,

Even though you say there is no problems with rooms index I would still consider this as the most likely cause of this behaviour, especially as the rooms are accessible through their subscription links.

You should try switching from TREX search to CM search as a test to see if the rooms are then available, at least then you would know if the index is actually getting all the rooms or not.

Another alternative to check this would be to delete the rooms index, the system should automatically recreate it and you cold then see if the rooms are available in 'My Rooms' after the indexing is completed.

Regards,

Lorcan.

[Former Member · Accepted solution]

Hello Lorcan,

it was the index as you said. We deactivated the index of the rooms and all worked fine. Although the index showed no error when we performed an incremental update the errors started to appear.

The problem after that was to correct all the errors with this index.

Thank you for all.

Regards,

Mireia

[Former Member]

Hi, Mireia Romo.

One of the reasons why the room is not visble in the "My rooms" iView could be the "Hidden" status of the room.

You're able to check the rooms' status at "Content Administartion - Collaboration Content". Filter you room by name and check is the room marked as Hidden.

Regards, Mikhail.

[Former Member]

No idea?