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Crystal Reports for .NET Framework 4 SP1 64 bit not installing on Windows 7

HI,

I am getting the following message when trying to install the version 13.0.1 of the Crystal Reports Runtime:

"This software package can only be installed on systems that has installed .NET Framework 2.0 or higher."

The CR file is CRRuntime_64bit_13_0_1.msi (Crystal Reports Runtime for .net 4.0 sp1).

The OS is Windows 7 Ultimate 64 bit Spanish running on a VMWare virtual machine.

The OS has few things installed. The Windows 7 Service Pack 1 is not installed. The .NET 4.0 framework is installed using the full framework redistributable (dotNetFx40_Full_x86_x64.exe and the Spanish language pack dotNetFx40LP_Full_x86_x64es.exe).

In the Add/Remove programs panel control snippet I can see the following entries:

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Plus the two corresponding Spanish language packs:

Paquete de idioma de Microsoft .NET Framework 4 Client Profile

Paquete de idioma de Microsoft .NET Framework 4 Extended

I get the same error trying to install the 32 bit version of the runtime (CRRuntime_32_bit_13_0_1).

For trying purposes only, I tried to install the previous version of Crystal Reports (The name of the package is CRRuntime_12_3_mlb.msi, I think the official name was Crystal Reports for Visual Studio 2008), and I get a similar error message:

"This software package can only be installed on systems that has instaleld .NET Framework 1.1 or higher".

What am I doing wrong? I thought the .NET 4.0 included all previous versions of the framework.

Do I have to install the .net Framework 2.0?

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2 Answers

  • Apr 08, 2011 at 02:03 PM

    Make sure you're a local admin.

    For Windows 7, try right clicking on the installer and making sure it is unblocked. Downloaded files are blocked by default and certain operations are no allowed even if the file is run as an administrator.

    - Ludek

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    Former Member
    Mar 02, 2012 at 04:07 PM

    I'm able to reproduce the error this way:

    Starting with a clean Windows 7 64-bit system, first install .NET 4.0 and defer the restart. Then install CRRuntime_64bit_13_0_2.msi

    The CRRuntime_64bit_13_0_2.msi will install OK on a clean system.

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