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Former Member

Help me, SAProuter always disconnect randomly

I don't know what happened with SAProuter, I have tried to search google earlier but I didn't find a good solution to solve except for restart SAProuter services manually in windows 2008

I have had look into a window viewer log and found error message as follow;

Faulting application saprouter.exe, version 7100.201.17.47443, time stamp 0x4bfae3ce, faulting module saprouter.exe, version 7100.201.17.47443, time stamp 0x4bfae3ce, exception code 0xc0000005, fault offset 0x000000000000c1f3, process id 0x25b4, application start time 0x01cbf33b0524b1ba.

Please recommend

Thanks

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5 Answers

  • Posted on Apr 08, 2011 at 12:40 PM

    Hello,

    This is not actually a Solution Manager issue

    However if you are running on Windows

    Firstly, please review and if applicable apply note

    684106 - Microsoft runtime DLLs

    update the dlls from the note and reboot Windows

    If that doesn't work then please check if you can install the most recent

    version of saprouter.exe for your release and test.

    You can also refer to.

    #1486956 SAProuter crashes with segmentation fault and core

    #799428 Downloading SAProuter and/or niping.

    However you would be better server posting to a more relevent frum.

    regards,

    Paul

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    • Hello,

      In point 5 of SAP Note 684106 - Microsoft runtime DLLs

      5. Download one of the following platform-specific files:

      - Itanium system: vcredist_IA64.exe

      - 64-bit SAP system on Intel 64-bit: vcredist_x64.exe

      - 32-bit SAP system on Intel 64-bit: vcredist_x86.exe

      - SAP system on Intel 32-bit: vcredist_x86.exe

      Since these are Microsoft DLLs you need to visit Microsoft's website, but this is where you'd get the 64 bit DLLs

      Regards,

      Paul

  • author's profile photo Former Member
    Former Member
    Posted on Apr 11, 2011 at 04:58 AM

    Hi, all

    Worthless, Our basis team are still getting the same issues after implement note references as your recommend

    Any other recommend

    Thanks

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    • Former Member

      Hi,

      Can you try running it in CMD with the SAPROUTER -r and options -R "your Routtab file destination" -G "your saprouter.log destination" and -V 1 -W 60000

      after running this your router will start working. Close the RDP connection , but dont log off..

      If it stops again and you get error like "MySAP has stopped working", then its because of some Virus. runa cleanup and it will resolve your issue.

      Thanks

      Aditya Khorana

  • author's profile photo Former Member
    Former Member
    Posted on Jan 10, 2012 at 09:10 AM

    Hi Aditya/Paul,

    Thanks for your valuable suggestions.

    We also have this problem of router crashing. We did as advised by you both but problem remains same, so those reasons are ruled-out. We re-installed the router but to no result. what baffles me is that there is no clue on this error. I could not find a note which describes this problem. I am giving below what is given in the event log, may be this will help you to advise me better;

    Faulting application name: saprouter.exe, version: 7100.201.17.47443, time stamp: 0x4bfae3ce

    Faulting module name: saprouter.exe, version: 7100.201.17.47443, time stamp: 0x4bfae3ce

    Exception code: 0xc0000005

    Fault offset: 0x000000000000c1f3

    Faulting process id: 0x1dc4

    Faulting application start time: 0x01ccced4366e7749

    Faulting application path: C:\usr\sap\saprouter\saprouter.exe

    Faulting module path: C:\usr\sap\saprouter\saprouter.exe

    Report Id: d72c2db5-3ad2-11e1-a1f3-000c29fbe42c

    saprouter.exe

    7100.201.17.47443

    4bfae3ce

    saprouter.exe

    7100.201.17.47443

    4bfae3ce

    c0000005

    000000000000c1f3

    1dc4

    01ccced4366e7749

    C:\usr\sap\saprouter\saprouter.exe

    C:\usr\sap\saprouter\saprouter.exe

    d72c2db5-3ad2-11e1-a1f3-000c29fbe42c

    Hope this will be of some help.

    Thanks in advance for giving valuable suggestions.

    Best regards

    Piyush

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 11, 2012 at 12:42 PM

    Hi all,

    We have scanned the server using Kaspersky but have found no virus in the server. Still the saprouter.exe is crashing with no clue whatsoever. We are on Solman 7.0 EHP1 SP25. And we have used saprouter_4-20002415.sar to uncar and install.

    Will installing saprouter on another system will help? If yes can anyone guide us to specific note which gives guidance on configuring router on a different server than Solution Manager.

    Thanks & Regards

    Piyush

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 09, 2012 at 09:35 PM

    Did you resolve this? If so, how" We are having the same issue.

    Thanks,

    Daniel

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