Server always needs to be specified on Sign-on to SAP B1

[Former Member]

Two particular users have this issue. Every time they click on SAP B1 icon and enter user and password, message is issued stating that user or password is invalid. Eventually, the Choose Company window is display without any company databases listed. User then selects the server and can then select a databse and login using same user and password originally entered.

All other users when they login go to the last comapany database last accessed automatically.

SAP B1 is 2007A PL 15 and MS SQL 2005.

Can't see this scenarion listed anywhere in the Forum or in SAP B1 Notes.

Has anyone experienced the same issue? Is there a workaround?

Thanks.

[Former Member]

Delete folder SM_OBS_DLL and SAP Business One Log from %temp%. also delete SAP folder from Documents and Settings\user folder\Local Settings\Application Data and then run SAP client. it will again ask for License Server and will save the information

[Former Member]

Thanks for the reply. Will the folders you suggest to be deleted be automatically recreated again when the user logs on to SAP B1?

[Former Member]

yes the folders will be recreated again

[Former Member]

Finally got access to customer's PC. Attempted the suggestion given previously which was:

Delete folder SM_OBS_DLL and SAP Business One Log from %temp%. also delete SAP folder from Documents and Settings\user folder\Local Settings\Application Data and then run SAP client. it will again ask for License Server and will save the information.

However none of the folders referred to were found in the location specified.

Can these folders be located anywhere else on a PC?

Thanks.

[Former Member]

If none of the folders referred to were found in the location specified, it imply the installation is not successful. Select a folder by yourself may not accomplish anything.

[Former Member]

What are the OS for these users?

Thanks,

Gordon

[Former Member]

Gordon,

Thanks for the prompt response.

I'll ask the users to confirm the OS. However, I have tried to login on the same PC Client under a different User Id and do not need to select the Server. The issue seems to be related more to the User Id than the PC Client. I will update this thread again once I have the OS details.

Thanks,

Michael.

[Former Member]

PC Client OS are both running XP Provessional 5.1 SP3

[Former Member]

Check registration file under this user window session. The user need to be able to change some settings under SAP software key.

Thanks,

Gordon

[Former Member]

Thanks for the feeback again.

I'm not clear what you mean when referring to the registration file.

Thanks.

[Former Member]

All window users have have their own registration entries under their user profiles. Check with your IT team if you don't know.

[Former Member]

Found this entry under the SAP B1 Login issues and will ask cstomer IT to follow-up.

Influence 6: User privileges are not setup correctly

Reason: Insufficient privileges in Windows

After install/upgrade of SAP Business One or certain changes in the domain were made one or more users need to type always the SQL credentials 'sa' user and password.

What to verify/check

Check with the system administrator if the user has at least 'power user' privileges

Check in the folder '%USERPROFILE%\Local Settings\Application Data\SAP\SAP Business One' that you can add a file/create a new folder or change a text file.

Resolution

Check SAP Note

1156461

Ask the System Administrator to raise the privilege (or copy from another user that does not face the issue) for this user to the profile folders:

'%USERPROFILE%\Local Settings\Application Data\SAP\SAP Business One'

Copy the profile files from another user's machine to the affected desktop and test it again.