Corporate template in C4C

[Former Member]

Hi pros,

What does indcator Corporate mean in Template creation in CLoud for Customer?

Best regards,

Nadezhda Rukavishnikova

[Former Member · Accepted solution]

Hi Nadezhda,

Corporate templates are templates visible to all users. They can only be created by an Admin. Each user can also create personal templates, but those are only visible to the creator.

Please see this blog series in order to learn about Email Response Management in C4C:
https://blogs.sap.com/2016/09/19/email-response-management-in-c4c-part-1-cloud-for-service-expert-co...
https://blogs.sap.com/2016/10/03/email-response-management-in-c4c-part-2-cloud-for-service-expert-co...
https://blogs.sap.com/2016/11/30/email-response-management-in-c4c-part-3-cloud-for-service-expert-co...

Kind regards,
Gab