Output type mot triggered

[Former Member]

Hi,

The process is that

A sales orders are getting created with the batch job once the sales order has been generate a Output type is triggers

and mail sents to customer about the order confirmation.

The medium os output type is "Send external" and dispatch type is "3 - Send with application own transaction"

Our problem is this output type has not getting triggered it in Yellow only.

if we change the dispatch time form 3 to 4 - Send immidetiatly then its working fine.

why this is happening?

how to resolve this so that there will be smooth operation with dispatch time as 3?

regards,

anup

[jpfriends079 · Accepted solution]

See, you can process a message immediately by updating the application document or you can process it at a later time. For later processing you must use the report program RSNAST00 or a corresponding application function.

Thus there are some individual possibilities are:

Time 1: The message is processed through report program RSNAST00. This report program can be scheduled periodically or started manually.

Time 2: As in time 1, but the message contains an earliest processing date and a requested processing time. The message is ignored by report program RSNAST00 before the requested date.

Time 3: The message is selected and processed by application specific programs. Processing can take place online or in the background.

Time 4: The message is processed when the application document is saved. No further processing of the message is necessary.

So, check your communication method & transmission medium for dispatch time 3 for your requirement : A sales orders are getting created with the batch job once the sales order has been generate a Output type is triggers and mail sents to customer about the order confirmation. Check the output condition record maintained.

Also you can use user exit MV45AFZZ for automatic generation of email.

Hope this can assist you.

Thanks & Regards

JP

[Former Member · Accepted solution]

Hi JP,

Thanks for your reply

for time 3 communication medium is send external.

we are facing this problem frequently the message will be in yellow only and mail didnt sends to customer when we do change

time from 3 to 4 then only message turns into green.

in condition record we kept dispatch time as 3 only.

My question is why it getting failed with time 3?

If I change time in Condition record from 3 to 4 it will solve my problem

Is do we need any changes in Programme?

trgards,

anup

[jpfriends079 · Accepted solution]

Yes, you can check the program and output condition record (VV12), if any.

Thanks & Regards

JP