SSM Usage stat Method

[Former Member]

Hi All,

Does anybody have any idea about how to get usage stat in SSM.

I have refered to the post and found that Bob had suggested about Wed analytics Tool.

Can some one help how to use web analytics tool to get usage stat. I had put my same question in the post , but since the post is already close i was not sure if bob or anybody else would look in to my question.

Regards

Rohini

[Bob_McGlynn]

Rohini,

You are right in opening a new question, since answered questions don't get the views.

Since this is a SAP Forum, I'll give you some directions about SAP applications that track usage.

The SAP Portal has the ability to provide information about users who have logged on to the portal and the content they viewed. I refer you to this wiki with info related to that:

http://wiki.sdn.sap.com/wiki/display/EP/PortalActivityReport

The SAP CRM application offers web analytics, but more for tracking customers. For the CRM application, SAP partners with TeaLeaf, which provides the web analytic tool. Here is a diagram of how the customer tracking process works in CRM, from the Help guide:

http://help.sap.com/saphelp_crm40/helpdata/en/99/605fb9a2955341a10b4104b417ca4f/frameset.htm

It's been awhile since I worked with web analytics, though the basic way it works is you use code from the web analytic tool to insert into the hypertext markup language on pages. The analytic tool uses those to track individual user activity, page visits, time on the system, and stores that info in a db for you to then review and report using the tracking tools interface.

These web analytics tools have been around for quite awhile and I wouldn't be surprised that there are more sophisticated tracking methods employed these days. It should be easy to search for companies that offer web analytic tools.

Regards,

Bob