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Unknown Error -In Trial Version of Xcelsius

Former Member
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Hi Experts,

My client wants to create some sample dashboards using the Trial Version of Xcelsius(Valid for 60 days).

The Requirement is to connect Xcelsius using Live Office to the Crystal Server , fetch the reports and prepare some sample dashboard.

The problem is i am not able to (refresh/fetch) the crystal report in the embeded excel of xcelsius using Live Office connecting it to the crystal server,The Error thrown in this case is "Unkown Error".

but the same thing is replicated without any error in the excel(outisde the xcelsius) seperately using LO.

My assumptions for the error are :

1.Because of the trial version of xcelsius, which doesnt allow the crystal report to be refresh/fetched in the Embeded excel of Xcelsius.

2. On or more Pre Requisite tools are missing

The client is already having the licence for Crystal Server XI 3.1 SP2

Xcelsius 2008 Trial Version with 60 days validity

SAP Integration Kit SP2

Live Office XI 3.1 SP2

Please guide..

Sam

Accepted Solutions (1)

Accepted Solutions (1)

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Did you install XCelsius after the int.Kit?

Regards,

Stratos

Former Member
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Yes, I installed Xcelsius after installing the SAP IK..

Rgds

Sam

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I assume that you get the error when you try to preview the dashboard in the XCelsius designer, correct?

Regards,

Stratos

Former Member
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No Stratos,

I am not able to fetch the report also .

All the connectivity is working fine, i can see reports, select the keyfigures, elements, fliter the records , once it start fetching the report in the embeded Excel of the xcelsius, it throws the error ... with no number..just mentioned in the screen "Unknown Error"

I can share the screen shot..if you want..

Rgds

Sam

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Have you tried to import a predefined excel sheet with LO connections in your Dashboard (Data->Import)?

Regards,

Stratos

Former Member
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No, Thr was no pre defined excel sheet with LO connection,

Even that approach is working fine...i.e. considering an external Excel sheet and fetching Crstal Report separately and then calling the same excel sheet with LO connection in the Xcelsius. In this case it is not trowing any error, the only problem is with process, in longer run the process will become more manual n hectic..hence we dont want to go with this approach..

Rgds

Sam

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Which version of XCelsius do you have installed? It should be something like 5.x.y.z

Regards,

Stratos

Former Member
0 Kudos

Hi Stratos,

The version at the client side is Xcelsius Engage 5.3.0.0 ..

is this a problem:

Should the version be Xcelsius Enterprise 5.3.0.0 ??

Rgds

Sam

Former Member
0 Kudos

The problem is resolved by taking steps mentioned below:

1. I Unistalled the Xcelsius Version (Engage 5.3.0.0)

2. Restarted the System

3. Installed the Enterprise Version of Xcelsius (Enterprise 5.3..0.0)

4. Repeat the process of fetching the report from the crystal server inside the Embeded excel of the Xcelsius using Live Office, and yes i can see my report in the Excel.

Thanks Strato..

Rgds

Sam

Answers (0)