We experienced a scanner issue when receiving serialized items which caused extra digits to be appended to the serial number. Now we have material XYZ with serial 123456 (right) and XYZ 123456XX (wrong).
If I go to transaction IQ09 and view serial 123456*, I see both the materials, with 123456XX showing the plant and SLOC, while 123456 has a blank plant and SLOC. Due to this problem I cannot transact on the correct material and serial.
Currently I am adjusting out the material with the wrong serial and then adjusting it back in with the correct serial. This is very cumbersome as I have several hundred items with this problem? Are there any other easier solutions to this problem?