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Apr 05, 2011 at 05:05 PM

how to deal with stuck message

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Hi expert,

there are several messages are stuck now, I have clicked "unlock" button it via MSQ2 but didnt have any effect, and I tried to click "restart" button via the SXMB_MONI then prompted a error information that "You cannot restart XML message XXXXXX with this status/type".

I have checked via message monitoring in RWB, the message's status is successful.

I found message status is successful but outbound status is green flag via SXMB_MONI. BTW, the QoS is EO.

Plz help me work out.

Thanks in advance.

Regards,

Brian.