Skip to Content
avatar image
Former Member

Please help me regarding VAR customer create new message in work center

Hi, guru

I have encountered with a problem regarding, for example, when VAR customer 'X' create new message in work center and specify message processor to partner no '1' (partner no 1 has employee role with username 'A' in BP) but when username 'A' log on and open work center via SAPGUI to find a new message created to him, username 'A' did't got a new message from VAR customer 'X' whom choose specify message processor to him and work center show My Messages (0)

why, do I set something config wrong ?

Any recommend would be appreciated

thank you very much

Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

3 Answers

  • Best Answer
    Apr 05, 2011 at 02:25 PM

    Hi

    1) can you check in CRM_DNO_MONITOR and oepn the ticket , whethere the processor name appearing in the ticket?

    2) Does your customer assign the processor manually or any automatic support team assgnemt, if so please verify your automatic support tean assignment against the blog

    [/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination|/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination]

    3)Might be an authoraisation issue of the Processor. assign SAP_ALL access and check again

    [Service desk roles|http://help.sap.com/saphelp_sm32/helpdata/en/0a/f12c41ab78f66fe10000000a1550b0/content.htm]

    Thanks,

    Jansi

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Apr 05, 2011 at 03:49 PM

    I will check my system and I will update status back to you after holiday tomorrow.

    I rate you for 2 points.

    Thank you for help me out of trouble

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Apr 07, 2011 at 01:46 AM

    problem solved !

    Thanks

    Add comment
    10|10000 characters needed characters exceeded