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Navigation to a UI Component not supported

Former Member
0 Kudos

Hi experts,

I'm using Case Management. I've done all necessary customizing.

I'm using a record model that includes CRM BOR objects and non CRM BOR objects like INSTLN, BUS2032, BUS2080, INSTMNTPLN, etc.

Everything works fine in SCASE transaction. But I have some trouble in IC WebClient 2007:

- Documents, Business Partners and all CRM BOR objects works fine (display and navigation into IC Web screens)

- Non CRM BOR objects can be displayed but when clicking the link in the record hierarchy I get the following error:

"You have selected a process type that requires navigation to a UI component that is not supported within the current UI profile"

I've done the following customizing but it's not working yet:

- Organizational Chart (PPOMA_CRM) ->position->menu GOTO->detail object->enhanced object description. I have assign the Business Role and the IC Web Client Profile (including several functions profiles)

- SPRO -> CRM -> Interaction Center WebClient 2005 ->Basic Functions -> Define Activity Clipboard Profiles

- SPRO -> CRM -> Case Management -> Extended Customizing -> Special Settings -> Define Processes-> Define Process-Dependent Parameters -> Assign Element Types and Business Object Types to a Process. I've made new entries copying standard ones and using new Types X1, X2, X3, etc.

The idea is to navigate into the backend transaction displaying the content of the ISU instalation, the ERP Sales Order, the ISU Service Notification, the Installment Plan, etc...

Any suggestions?

Thanks in advance,

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Alfredo,

you have to customize the ICWC transaction launcher to display these objects in the background system via ITS. The complete customizing is quite intricate. Here is a howto guide for the transaction launcher which might help you:

[http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/f0da6d63-8485-2c10-dab6-bb202e209455]

Regards

Jan

Former Member
0 Kudos

Thanks Jan,

Transaction Launcher is an option. It can be integrated into the navigation bar.

But I was looking forward to calling a method of the business object repository (BOR) using the SAP GUI for

HTML directly from the Record hierarchy inside the CASE.

Is it possible to do what I say?

Thanks

P_o_i_n_t_s rewarded !!

Former Member
0 Kudos

Hi Alfredo,

I am not sure I understand your requirement.

You can call the transaction launcher from anywhere on the WebUI or from BOR navigation not just from the navigation bar.

If I understand you right you navigate to eg BUS2032 method Display. In navigation bar customizing (Generic Outbound mapping) you can define which Logical Link to call for this navigation. And that link can be a transaction launcher link.

Regards

Jan

Former Member
0 Kudos

The solution pass by using Transaction Launcher. It requieres plenty of customizing.

Thanks

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Alfredo,

I added a custom object (Service Order in R3) BUS2088 to the Case Management record structure. In SCASE we can add the service order and when double clicking, we are transferred to the order in the R3 system.

Now in the WEB UI we also see our service order number in the tree structure, but it is not a link. So we cannot display the order from the WEB UI.

I created a transaction launcher for BOR object BUS2088, but that wasn't enough. Can you explain me how you got the custom objects in Case Management as a link? Did you make some extra settings or something?

Best regards,

Marcel

Former Member
0 Kudos

Hi Marcel,

Don't forget SPRO->CRM->UI Framework->Defne Navigation Bar Profile and then:

1. Define Logical Links

2. Define Profile -> Define Generic OP Mappin

3. Etc...

Other solution is using TSA transacion type for Sales Orders with ICWeb look and feel.

If you need more help you might give me your email and I can send you some documentation.

Regards

Former Member
0 Kudos

Hi Alfredo,

I sent you an email to you Gmail account.

Regards,

Marcel