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Navigation to a UI Component not supported

Hi experts,

I'm using Case Management. I've done all necessary customizing.

I'm using a record model that includes CRM BOR objects and non CRM BOR objects like INSTLN, BUS2032, BUS2080, INSTMNTPLN, etc.

Everything works fine in SCASE transaction. But I have some trouble in IC WebClient 2007:

- Documents, Business Partners and all CRM BOR objects works fine (display and navigation into IC Web screens)

- Non CRM BOR objects can be displayed but when clicking the link in the record hierarchy I get the following error:

"You have selected a process type that requires navigation to a UI component that is not supported within the current UI profile"

I've done the following customizing but it's not working yet:

- Organizational Chart (PPOMA_CRM) ->position->menu GOTO->detail object->enhanced object description. I have assign the Business Role and the IC Web Client Profile (including several functions profiles)

- SPRO -> CRM -> Interaction Center WebClient 2005 ->Basic Functions -> Define Activity Clipboard Profiles

- SPRO -> CRM -> Case Management -> Extended Customizing -> Special Settings -> Define Processes-> Define Process-Dependent Parameters -> Assign Element Types and Business Object Types to a Process. I've made new entries copying standard ones and using new Types X1, X2, X3, etc.

The idea is to navigate into the backend transaction displaying the content of the ISU instalation, the ERP Sales Order, the ISU Service Notification, the Installment Plan, etc...

Any suggestions?

Thanks in advance,

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    author's profile photo Former Member
    Former Member
    Posted on Apr 05, 2011 at 10:13 AM

    Hi Alfredo,

    you have to customize the ICWC transaction launcher to display these objects in the background system via ITS. The complete customizing is quite intricate. Here is a howto guide for the transaction launcher which might help you:




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  • author's profile photo Former Member
    Former Member
    Posted on Apr 29, 2011 at 01:16 PM

    Hi Alfredo,

    I added a custom object (Service Order in R3) BUS2088 to the Case Management record structure. In SCASE we can add the service order and when double clicking, we are transferred to the order in the R3 system.

    Now in the WEB UI we also see our service order number in the tree structure, but it is not a link. So we cannot display the order from the WEB UI.

    I created a transaction launcher for BOR object BUS2088, but that wasn't enough. Can you explain me how you got the custom objects in Case Management as a link? Did you make some extra settings or something?

    Best regards,


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