We have an example of a user that is experiencing problems accessing her substitution role. Her approver is off on long term sick, hence, her substitution role has been activated in 'Maintain Substitutions' in the ERP portal to enable her to authorise purchase orders on behalf of her approver. However, the drop down menu that usually appears when the substitutor is activated does not appear in the universal worklist. Therefore, this means that the user cannot access/view any purchase orders for approval delaying payment to vendors.
The delegator has deleted and re-installed the substitute in 'Maintain Substitutes' but has failed to do anything. I have checked the users roles and they are all up to date.
The only inconsistancy I can see is in the users universal worklist connection status. Comparing this to another users universal worklist connection status (that is not experiencing any problems with their substitutions) highlights a difference in message. There is an error message stating AdHocSystem/AdHocWorkflowConnector/Failure/ActionFailed. Any suggestions?