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C4C Outlook Synchronisatian couldn't find the right contact

C4C Outlook Synchronisatian couldn't find the right contact when the display name of the Email Adress is part of the sender

Sorry the example is in german, but i hope the Picture make it clear

The first Picture Shows that C4C doesn't find the customer. In the second picturre you can see that it works, when I have only the Mail Adress. Hopefully someone could help to solve this Problem.

Regards Uwe

bgore.png (45.8 kB)
5wqdz.png (69.0 kB)
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2 Answers

  • Dec 13, 2016 at 10:18 PM

    In the first picture (bgore.png), the item selected is an appointment response whereas in the second picture it is an email.

    The contact information is displayed in the sidepanel only for email.

    Regards,
    Sathish

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  • Dec 14, 2016 at 04:06 PM

    Okay, Thanks.

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