Lock at a Customer level - while creating a dispute or working on the ColWL

[Former Member]

Please, provide workarounds for:

SAP creates a lock at a Customer level while doing the following activities

u2022 Clearing an item

u2022 Creation of a Dispute case

u2022 Working on Collections worklist for a particular customer

As a result of the lock at the customer level, no other user can work on the same customer at the same time.

Many thanks,

Mario.

[Former Member · Accepted solution]

Hi Mario,

There is no work around.

Please note the various locks are performed to ensure controls within the system.

Without these controls - items could be paid or allocated twice.

Only one user should be able to change a customer at a time.

[Former Member]

Mario,

As Mark and Krishna told there is no workaround as this is the standard procedure.

But some times the buffer program that runs constantly behind scenes can falter in that case you can run the buffer manually.

Goto /SE38 and execute the program FDM_PROCESS_BUFFER

Regards,

Kumar.

[former_member189681]

Hi Mario,

This is how system is supposed to work, so that only one user can work at a time on a particular customer. Without such a control, things could go wrong. Eg. You might be making a payment to the customer invoice, simulataneously other user could be trying to clear the same invoice using some credit memo.

So there is not workaround.

Thanks

Krishna