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Former Member
Apr 04, 2011 at 07:21 AM

Lock at a Customer level - while creating a dispute or working on the ColWL

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Please, provide workarounds for:

SAP creates a lock at a Customer level while doing the following activities

u2022 Clearing an item

u2022 Creation of a Dispute case

u2022 Working on Collections worklist for a particular customer

As a result of the lock at the customer level, no other user can work on the same customer at the same time.

Many thanks,

Mario.