I have the following requirement:
-> The Internal Order has System Status and User Status "Closed" - (Status no. 40).
-> The client want sthe status to be temporarily set to "Open" - (Status no. 20) as they had mistakenly closed the Internal Order.
-> Once Internal Order is with status "Open" , they want to remove budget assigned to it and then mark the order with Status "TECO".
When trying to change the status to Open - 20, following error is generated:
Status OPEN is not allowed (ORD xxxxxx)
Message no. BS043
User status 'OPEN' has reference number 20. In the current object status 'ORD xxxxxxx' the reference number of a status must be at least 40.
You can only set user status whose reference number is at least 40.
Can someone help me on this ? Does this problem have a solution by changing customization for Order types ?