Error in PHASE PREP_EXTRACT/KEY_CHK

[Former Member]

Hi Experts,

In my windows system i have in directory 😧 the usr and ehpi installer, and in directory L: the downloaded files per MOPz.

I will set privileges of FULL CONTROL for everyone in this units, but the error appears again.

I'm logged with SIDadm and I also give FULL CONTROL to SapServiceSID and SIDadm user, between others.

Attached the log of ehpi installer.

>> 2011/04/03 08:26:18  START OF PHASE PREP_EXTRACT/KEY_CHK

>>>> Welcome to the SAP Enhancement Pack Installation Program <<<<


Important information for this program is included in * SAP Note 1302772* and
further SAP Notes mentioned therein. The keyword is included in the relevant
product-specific installation Note. Read the current version before you start
preparing the installation and check the SAP Note again for changes before you
start the installation.


Your SAP system is DH5 with ORACLE database.


This is SAPehpi version lmt_001, build 40.005


KEYWORD: 1725724

Enter the path to the download directory. The installation tool recognizes the
following type of files:
  * Stack configuration file for enhancement packages or Support Package
    stacks.
  * DVDs.
  * ABAP patch archives, for example, Support Packages or ADD-Ons.
  * ABAP kernel for your target SAP system.
You can also use shortcuts in the download directory.
DOWNLOAD DIRECTORY: L:\DD
Clearing list of scanned files.
Scanning directory 'L:\DD' - this may take a while...
>>>> Welcome to the SAP Enhancement Pack Installation Program <<<<


Important information for this program is included in * SAP Note 1302772* and
further SAP Notes mentioned therein. The keyword is included in the relevant
product-specific installation Note. Read the current version before you start
preparing the installation and check the SAP Note again for changes before you
start the installation.


Your SAP system is DH5 with ORACLE database.


This is SAPehpi version lmt_001, build 40.005


KEYWORD: 1725724

Enter the path to the download directory. The installation tool recognizes the
following type of files:
  * Stack configuration file for enhancement packages or Support Package
    stacks.
  * DVDs.
  * ABAP patch archives, for example, Support Packages or ADD-Ons.
  * ABAP kernel for your target SAP system.
You can also use shortcuts in the download directory.

*ERROR: Scanning of download directory failed with the following error: Cannot
open 'D:\usr\sap\DH5\EHPI\abap\log\SCANCAR.LOG': Access is denied. *
DOWNLOAD DIRECTORY: L:\DD
Clearing list of scanned files.
Scanning directory 'L:\DD' - this may take a while...

Ohh finally if i see in this folder D:\usr\sap\DH5\EHPI\abap\log\ the SCANCAR.LOG is writing normally but after a little time this dissapears and the error appears.

Thanks a ton for your help, please help me that this is very urgentt

Best Regards

[tomas_black · Accepted solution]

Hello Manfred,

if SCANCAR.LOG starts begin writted, but then it stops/disappears, so it might not be an access rights problem.

As Markus said, if you're using NFS mounted paths, please change it to a local path. Or check for intermittent network problems in accessing this location. What is(are) the OS involved, if you're using a remote directory?

Another strong possibility is the usage of anti virus software, if this is Windows OS of course. Note #106267 has more information on it. Please turn it off and repeat the phase. Altough this sounds somewhat dumb, antivirus software can cause many problems in a SAP system - and we have some documented cases like yours.

Please let us know if this helps.

Best Regards,

Tomas Black

[Former Member · Accepted solution]

Dear Tomas Black,

Thanks for your valuable reply,

I got the same problem and resolved by Disabled the Anti-Virus on the Server.

Regards,

Sandeep K

[joo_migueldimas · Accepted solution]

Hello to all,

I faced the same problem during the EHP6 upgrade using the SUM tool, in phase PREP_EXTRACT/SCAN_DOWNLOADDIR (when the process tried to create the file SCANCAR.LOG) and I solved the problem with the same solution that is report here, I disabled the Anti-Virus and also the firewall on the server!

Thank you everyone

João Dimas - Portugal

[former_member105092]

Thanks ... Your solution worked for me .

-- Jee

[Former Member]

We faced the same issue and resolved after disabling the anti virus. THINGS WORKED FINE. thank you.

[markus_doehr2]

> Ohh finally if i see in this folder D:\usr\sap\DH5\EHPI\abap\log\ the SCANCAR.LOG is writing normally but after a little time this dissapears and the error appears.

Is this a local directory? Or is it somewhere "mounted"?

Does SAPService<SID> has access to that directory too?

Markus