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Former Member
Apr 01, 2011 at 05:55 PM

customer complaint


Dear All,

We want to capture customer complaint in SAP R/3 where following activity should be mapped.

1.Entry of Customer complaint with nature.

2.Action to be taken at client side against complaint enetered (status changed of complaint i.e. person will visit to

customer within xx date & xx time)

3.Name of Person who will attend the complaint.

4.Suggested solution by the person who attended the complaint i.e. return or replacement or extra discount.

5.Auto creation of Credit memo with reference to complaint no once complaint is going to closed.

6.Credit memo should have release procedure i.e. upto 50000 credit memo released by user X1,>50000 <100000 credit memo

released by user X2, and >100000 credit memo released by user X3,

7.Customer wise complaint history information.

We have currently using MM,SD,PP,QM,PM,FI-CO module. Plz suggest can we able to map this scenario in R/3.

I am able to enter the customer complaint through QM01 t code with nature but other activity I am not able to do that.


sp shukla.