Skip to Content
avatar image
Former Member

Documentation deployment


we are looking for documentation about deployment.

For example: Answers to the question, what can we do when a mobile component has the deployment status "error in installation" on admin tool / device management and on the device.



Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

1 Answer

  • Best Answer
    avatar image
    Former Member
    Apr 04, 2011 at 07:53 AM

    Hello Mr. Herrmann,

    I had a look into the system and there are two possible reasons for this error:

    1.) you can not download the given file, cause the URL is incorrect. The URL to download this file is send by the backend and does not take the url entered in the device. So if you enter the IP address to be able to sync, but the server sends the download location by URL, you are possible not able to download this file, cause the URL is unknown to the device. Furthermore it is possible the URL only contains the hostname as such, but not the complete URL - in that case security settings of the server can avoid the download. Please check the LOG file on the device. In both cases you should find a more detailed info there.

    2.) You have assigned the app to the device, afterwards uploaded a new release but missed to mark it as tested. If your device is not a test device, you are not able to download the app in that case, even it is already assigned. In that case, simply mark the app as tested or create a test device instead.

    For testing, the easiest way is anyway, to put the created JAR file plus the relevant 2 generated XML files into the INBOX of the device and restart the device. This will deploy the app locally and with the next sync you have access to relevant data, as long as the same version (SDA file) got deployed to the server. So a download is not really necessary,as well it is not necessary to assign the app to device in portal if you use this approach.

    Hope this helps.



    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      Hello Mr. Kaluscha,

      many thanks for your suggestions!

      A really good hint was your test szenario.

      With this we will able to check the problem.

      Many thanks for this and kindly regards