Introduction of User Interfaces in SAP CRM

[Former Member]

Can someone tell the progression on how the SAP CRM User interfaces (UI) were launched? for example, which CRM versions supported which UIs (PCUI, WEBUI etc)

Thanks

or else, is there a documentation that provides differences and commonalities between CRM UIs

[Former Member · Accepted solution]

Hi,

concerning CRM User Interfaces it is very simple:

1. WebClient UI: is the only supported User Interface for Users since CRM 5.1 and this is also the way forward from SAP point-of-view. SAP keeps investing in improving the WebClient UI for CRM in the coming releases.

2. SAP GUI: is only used for Adminstrative tasks, customizing and developments in CRM.

3. PCUI: is no longer supported since CRM 5.1

Kind regards,

Carl

[Former Member]

Thank you all for helping out. Each answer was insightful.

[Former Member]

Hi Priya,

1) CRM 4.0 and below; SAP GUI for all txns and icwebclient for the Interaction Centre only

2) CRM 5.1 onwards PCUI

3) CRm 6.0 and onwards: The main UI is the Web UI for all txns .SAP GUI exists and you can use it ,but it is no mroe the face for user interaction.

Thanks

Suvidha

[Former Member]

Or I rather ask how do I refer to sapnotes and the one that you stated

[VishnAndr]

Go to http://service.sap.com/notes and check it there.

[Former Member]

I am sorry that checknote link does not exist?

[VishnAndr]

Check Note 1118231 - Supported user interfaces for SAP CRM. May be it will clearify you a little bit.