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Name field is not updating in CRM BP

Former Member
0 Kudos

Hello Experts

We have created a customer in ECC with the Account Group say Z008 (Say Forwarding Agent). The NAME field contains value MY PLC at the time of customer creation through XD01. The customer no is 123

The BDOC is getting generated in corresponding CRM system and also shows the BP with the number 123 and the name as MY PLC.

Issue

When we have changed the customer name in ECC through XD02 and maintain as MY PLC - Update. Again BDOC is generated, and this BDOC contains the change in value as MY PLC - Update. (BDOC is fully processed - green)

But when i open the BP - 123 in CRM, the name still shows as MY PLC only. The "- Update" is not showing in the name field.

Kindly help.

Regards

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Check in CRM table CRMC_BUT_CALL_FU with criteria as ZTPKT=CRMIN and OBJAP=BUPA whether you have any Z(Custom) function module used. If there is one, then you need to check whether it handles Customer update replilcation in required way or not. I suspect, the customer update replication is not correctly handled in any of these Function modules from this table. Mostly if there is any Z.

Regards,

Santosh

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi,

There is no Z-function module in my case. However, I noticed some patterns on the data-> those with the field RUFNM updated in R/3 will not get updated. Any possible reason for this?

Btw, we are not in ECC6 environment yet. (only 4.6C for R/3 and 3.0 for CRM)

In fact, I have another similar issue -> BP cannot even get updated in CRM if Industry Code in R/3 is filled.

Appreciate advice in this area...

Thanks.

alice.