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Former Member
Mar 25, 2011 at 12:49 PM

How to create BP with different BP Groupings (BU_GROUP) in IC?


Hi Experts,

when creating BP in the Interaction Center there exists the possibility in Customizing CRM->Interaction Center WebClient ->Master Data->Define Account Identification Profiles it is possible to add a Grouping ID for the creation of all different types of BP. But we have the requirement to use different kind of groupings for the different BP we create (one grouping is not enogh).

We have added the field 'Grouping' in the configuration and the value in the weblclient is put into the data collection but afterwards something is happening. As the customizing is without value the standard grouping is used as the wrong grouping is assigned to create the BP.

Does anybody know where I have to change the coding to change this?

Best Regards