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Former Member

SAP® E-Sourcing Workflow escalation

Hi

I am required to add escalation functionality to my workflow such that if a workflow sits waiting for approval for over three days the designated approver should be sent a reminder e-mail to action the approval.

Thanx for the help..

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    Former Member
    Mar 25, 2011 at 07:38 AM

    Hi,

    As per my knowledge there is no standard functionality for Workflow Escalation.

    Alternatively, you can develop a JAVA project in which you retireve the all the pending workitems from 3 days, then you can trigger the mail from there to the user.

    Export the Java proj as JAR file. Deploy this jar file as custom jar on the ESO server.

    Create a Scheduled Task to execute this JAVA class.

    This sud take care of your requirement.

    Regards,

    Vaibhav

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    Former Member
    Mar 25, 2011 at 12:44 PM

    Thank you Vaibhav for the response.

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    • Former Member Former Member

      Hi Sudipta,

      please check tables FCI_WORK_ITEM and FCI_PRO_PROJECTS, they have all the details you need to determine the item approval status and the start date. you will have to decide on the time interval for escalating items, our solution only sends out notifications to the person who created the item and the person who is responsible for approval and does not escalate to managers, but i guess you can do that if you wanted.

      kind regards,

      Thabiso