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Hard copy printout problem

Former Member
0 Kudos

Hi Everyone,

I have a weired problem in one of our users system. User said that his printouts are coming black intermittently when he prints documents from SAP that to when selecting "hard copy" from Customizing layout option from the top of the menu bar.

apart from Hardcopy all other SAP printouts are coming properly. He also said if the Hardcopy printout is working in the morning it does not work in the evening. dont understand the login behind it.

I Compared the GUI patch level of other user who can able to print Hardcopy without any issue. Both the GUI patch level are the same. GUI 7.10 patch level 9.

Also, please tell me what is the use of " Hardcopy " and how it works from SAP. will this take Windows default printer as the

printer name when selecting this Hardcopy?

can someone please help me how to analyse the problem?

Thanks,

Guru

Accepted Solutions (0)

Answers (2)

Answers (2)

changzheng_zhao
Explorer
0 Kudos

We have similar issue with the hard copy function on SAPGUI 720 patch 4. If we use the SAP Signature Theme, part of the Customizing Local Layout (Alt+F12) menu (e.g. vertical lines of the edge of the menu) will be shown on the printout. If we switch to Enjoy Theme or other Theme, this problem does not occur. We have opened a message to SAP, but did not get a good answer. SAP just says that it's our workstation performance issue. But I tried out the workstations around me, and they all have the same issue when using the SAP Signature Theme. Actually, we are using a brand new hardware of Thinkpad.

Former Member
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If this can be a GUI issue, it should not work for the other person also. right? because the other person is also having the same patch level what this guy is having.

tried re installation of GUI with the same patch level. but no luck.

Sriram2009
Active Contributor
0 Kudos

Hi

1.  How your end user are releasing the printouts(either F or S method)? as you said that it is happening intermittently,


2. It may be problem in the SAPgui or Printer drivers, Kindly use the SAPGUI 7.20 with minimum SP level 13 & above. and  If your are using HP printer use the PCL6 drivers

BR

SS

JPReyes
Active Contributor
0 Kudos

This can be a problem with the GUI, and yes Hardcopy is nothing more that a screendump into your default printer.

I would reinstall his GUI or try with 720 and see how it goes.

Regards

Juan

Former Member
0 Kudos

Hi Juan,

Thanks for your response.

What i dont understand is that when everybody has the same patch level(710 9) in the network , why its working for one person and not the other person? can we say,installing the 720 will surely resolve the problem ? since requesting Desktop team to download it to their Repository is a long process here. Also, the next time when i request for GUI update for other user and if they update 720, it should not cause inconsistency in the Network.

for your information this landscape has more than 20000 user.

reg.the hard copy option, anything on the screen in SAP will be printed to the Windows Default printer? why iam asking because if the user asking for new printer configuration, that will take time. Until we configure the printer in SAP i can suggest them using Hardcopy method (if this, only use the default Windows printer) time being for taking any printout from SAP. will this help

please correct me if i am wrong